LOL I'm not sure where to start! I would have asked her to remove it any other time BUT was there for 4.5 hours. She did what I didn't ask for, so I told her to now do what I wanted at no extra charge. Lucky she did, or I'd be telling everyone and anyone I know NOT to go there. First time she did a full head of foils, I said yep sounds good as I figured she'd do 2 dark to one light. WRONG! She did 1 blonde to one brown, and my hair looked the same as when I went in practically. I've never had the guts to speak up, and I'm glad I did, I would have hated walking out looking no different, I go for dramatic, not subtle LOL