Its Time

[FabFiona]

Hello,

I've dealt with a few of these at work, so I'd make the following changes:

1. I'd outline how you thought his behaviour was rude and arrogant. Specifically what did he do.
2. I would be clearer and a bit stronger about what you want. Perhaps you could ask for a policy to be changed so that ultrasounds are done automatically for women in this situation? Do you want an apology? DO you want to meet with your clinicians to debrief?

As for working there, it should't be a problem. Are you a member of the QNU? Might be worth touching base with them just in case.

I would also strongly recommend talking through your complaint with the hospital consumer representative (or whatever they are called) before you lodge the complaint. They should assist you further and point you in the right direction for any policies they might be breaching.

Hope it turns out ok for you.

Fiona

[sloane]

i'm sorry you have to write this but think it's important that you do

feel free to use or disregard my suggestions:

consider making bullet points under each date. perhaps something like:

I am writing to lodge a complaint about the treatment I received recently in the Emergency Department.

At the time I was 16 weeks pregnant and was presenting to the ED for history of pelvic bleeding. A timeline of what occurred is as follows:

18 November:

• I presented to ED with vaginal bleeding. I had a history of bleeding with the pregnancy however on this particular day the bleeding had increased.
• I was seen in the Short Stay Unit where everything was deemed fine.
• On leaving the ED, my loss increased significantly so I returned to the ED.

i also think Fiona makes a good point about outlining the doctors behaviour - the terms you've used could be seen as emotive & it would be good to back them up by saying exactly how you were treated. they need to know the sort of behaviour that isn't acceptable to a patient.

outline exactly what you expect as Fiona says - an apology etc.... I look forward to your response (apology etc) and would be happy to meet with you to discuss ways in which you could handle the situation differently in the future.

i don't think it's weird that you work there - this is you as a patient of the hospital, not a worker.

[~clover~]

Just something little. The 'I' underlined needs to be an 'a'.

I was taken to a bed where I nurse sighted the sanitary pad that I had been wearing.

[Ilithyia]

Thanks so much everyone.

I will definately be taking your suggestions and editing a few things.

Some great suggestions!

I will let you all know how the end product shows up

Thank you all so much!
xx