i'm sorry you have to write this but think it's important that you do

feel free to use or disregard my suggestions:

consider making bullet points under each date. perhaps something like:

I am writing to lodge a complaint about the treatment I received recently in the Emergency Department.

At the time I was 16 weeks pregnant and was presenting to the ED for history of pelvic bleeding. A timeline of what occurred is as follows:

18 November:
  • I presented to ED with vaginal bleeding. I had a history of bleeding with the pregnancy however on this particular day the bleeding had increased.
  • I was seen in the Short Stay Unit where everything was deemed fine.
  • On leaving the ED, my loss increased significantly so I returned to the ED.


i also think Fiona makes a good point about outlining the doctors behaviour - the terms you've used could be seen as emotive & it would be good to back them up by saying exactly how you were treated. they need to know the sort of behaviour that isn't acceptable to a patient.

outline exactly what you expect as Fiona says - an apology etc.... I look forward to your response (apology etc) and would be happy to meet with you to discuss ways in which you could handle the situation differently in the future.

i don't think it's weird that you work there - this is you as a patient of the hospital, not a worker.