They are advertising here for call centre jobs, applications close tomorrow at 5pm... I don't know if I should apply, I seem to hear more bad than good.... can anyone enlighten?
Very excited to say I have a 'preliminary offer of employment' from Centrelink at the call centre All I have to do is pass the medical and eye test, and I will hopefully have the job. I'll know by Friday
JESS ... your story rings familiar to me as my younger sister worked at CES & later Centrelink years ago ... the verbal abusive from the public over the phone was on a daily basis well that was one thing but the death threats were another ... my sister was terrified to go to her car after work (she once had one man threaten he would wait for her after work & blow her head off with a shotgun), even though he didn't know her by appearance but he knew her first name which was an unusual name & he said it wouldn't take much to find out 'who she is' ... Yes, the money was great BUT the long term emotional effects just weren't worth it ... It change my sister & she has never been the same
Ella's Mum ... I just hope things have changed since then working at CL ... I'm so SORRY for the story but i just had to warn you incase things may not have changed much since then ?? ... For your sake i truely hope it has changed as it sounds like the money is great & possibly a secure job & career prospects are obviously there
I wish you all the absolute best !!!!!!
Last edited by smiles4u; January 27th, 2009 at 01:20 PM.
wooooooooo hooooooo Jodi - that is fantastic news babe!
Smiles - the conditions are a lot different now - there is security tracking of all calls if threats are made, and all threats are taken seriously. local staff don't necessarily answer your call - you could be speaking to someone on the other side of the country (and usually you are!). i worked for a Telco for three years - we had on-site bomb and death threats several time - abusive people coming into the cafe and accosting staff - and sweet bugger all was done. none of that happens with c'link call.
fwiw - i would be abused at least daily when working for the telco - people don't "need" one particular telco, they can change provider. they don't have that with c'link - so as long as you're firm and simply say "abusing me won't fix your issue" people will back down. i have been abused on a personal level less than a dozen times in over three years - big difference
BRISSGY'S GIRL ... oh that's such a relief to hear as it would have sickened me to hear of anyone experiencing even half of what my sister went through ... soooo glad 'things' have improved since her days working there
P.S - Good going Jodi ... all the absolute very best !!!!
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All I have to do is pass the medical and eye test, and I will hopefully have the job. I'll know by Friday
I'm so SORRY for the story but i just had to warn you incase things may not have changed much since then ?? ... For your sake i truely hope it has changed as it sounds like the money is great & possibly a secure job & career prospects are obviously there
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