wooooooooo hooooooo Jodi - that is fantastic news babe!

Smiles - the conditions are a lot different now - there is security tracking of all calls if threats are made, and all threats are taken seriously. local staff don't necessarily answer your call - you could be speaking to someone on the other side of the country (and usually you are!). i worked for a Telco for three years - we had on-site bomb and death threats several time - abusive people coming into the cafe and accosting staff - and sweet bugger all was done. none of that happens with c'link call.

fwiw - i would be abused at least daily when working for the telco - people don't "need" one particular telco, they can change provider. they don't have that with c'link - so as long as you're firm and simply say "abusing me won't fix your issue" people will back down. i have been abused on a personal level less than a dozen times in over three years - big difference