I have had a few different retail jobs and the only one where i felt scripted was in a footwear outlet. We had to greet a customer within 30 secs we had questions we had to ask every customer, towards the end i felt like a computer. I left that job and have mine now. When i first started we had our scripted things we had to say but now i do what i want. I ask all the appropriate questions when necessary and not at each and every customer and my boss is happy with my performance. Obviously if a customer is paying with credit they don't want cash out, if they have a green bag they more than likely don't want a box/paper bag and asking each and every customer if they wanted to recharge their phones soon had us being abused and told off as if they wanted phone credit they would ask themselves!