Olive:thanks for trying... I've also lost a post tonight... not sure why... i think I've forgotten the ropes a bit! LOL

DMB: Yes, DH also had a crazy woman control freak as his last boss as well. She bullied him something terrible but he was too polite to swear back at her. All he wanted to do was help his customers but he was told: "Don't worry about the F***ing customers, YOU worry about MY reputation because this is MY bank and MY town" And he was meant to do deals even if it wasn't in the customers best interests... can the couplé's 98yo mother guarantee the loan... give ém the money! Um, no, you don't do that! Sometimes it's not right to put people into that position... haven't you learnt anything from the GFC???