Anastasia - its likely that the file size of the pic is too large. If you don't have photo shop to resize the pic - when you are in the viewer program - see if it has the option to send by email - they usually downsize the pic for you - and then just save it as that size. If that makes sense? So since I don't have photoshop on the crappy laptop - this is what I do to resize my pics. Then I just save it from the attachment on an email to the desktop and rename it with a .jpg on the end of its name. Make sense?