Ouch LS, glad you caught it pretty early. We are with ANZ too and have a visa debit, but we set it up separately to our other accounts and only put money into it if we are going to buy something online that same day. I nearly did transfer the money I got from family tax this week into it, to keep it separate from our main account and decided not to. Glad I did now. I used my visa debit heaps online, if I can't paypal.
thanks for your tips so sorry this has happened. I am glad the banks on your side, JUST another tip..... lower your daily spending amount ours is set to 2000 only so if i need more not that it happends often, i have to go to a bank or call them. This way im safer if something should happen. I too was once caught out. Also my credit card is only a low amount
I have to say, I did have a little ironic laugh - we had used the daily limit on the card yesterday mroning buying tyres, so had they tried to use the actual card itself, it would have been denied, but as it was the numbers, it isn't affected by the daily card limit.
I am sooo glad I have a debit card and NOT a credit card though! That would have been bad.
oh wow. that is a tough gig. urgh! we had a much smaller amount frauded from our CC and man it was a real PITA and also TBH felt like quite a violation of my personal space. urgh!
it's good to hear that the matter should be resolved fairly easily for you...albeit with a few phone-calls and run around hassles
Oh honey, how stressful for you. FWIW I'm with ANZ and have had a couple of fraudulent transactions on my credit card account in the past. The first was a car park chain that charged me again for parking there 6 months later. I had to fill in a form for ANZ and they sorted it out, it did take about 30 days though. The second time they picked up that my card was being used for online gambling and called me (the Falcon at work LOL). They canceled my card straight away and I had to fill in the form, they had a new card to me within a couple of days and the money credited back to my account within a week or so. So hopefully, it will be worked out quickly for you, in my experience ANZ is really good with this sort of stuff
Omg LS that's horrible! I hope you can recover every cent and those pigs get everything they deserve!
And thank you for the tip I'll make sure we're much more careful in the future.
Limeslice, I'm surprised ANZ didn't pick it up earlier. A few months ago I got a call from their fraud department telling me that someone in the US was trying to buy Itunes with my card and they picked it up as a suspicious transaction straight away. I have used my credit card for online shopping too so it sounds like both you and I have had our card details swiped somehow or somewhere along the line. Probably from the same fraudsters. Don't ANZ have a guarantee when it's deemed to be fraudulent they re-imburse the funds? Hope it all gets sorted out for you asap. I didn't have to do anything, they cancelled my credit card and issued me a new one straight away.
They must be scamming a few people like that - another forum I'm one had a thread where someone had their itunes account hacked and heaps charged to their card. I think I might have to go and check mine out to make sure. I really hope it is sorted quickly for you it makes you feel ill doesn't it, knowing that someone has effectively stolen your money.
LS, that must be an awful feeling. I think it's something we all hope won't happen to us. It's great news that you are with a helpful bank at least, I had a friend who's account was frozen after being a victim of fraud and they didn't get access back for over 2 weeks. Another good reason to not have all your money in one account I guess - who could live without any money for 2 weeks!!
Thanks for the interesting advice hun, I have to say I hadn't thought about that either - whoops! All the best for money back in 5 days.
Registered User
so sorry this has happened. I am glad the banks on your side, JUST another tip..... lower your daily spending amount ours is set to 2000 only so if i need more not that it happends often, i have to go to a bank or call them. This way im safer if something should happen. I too was once caught out. Also my credit card is only a low amount
Reply With Quote
Bookmarks