Oh honey, how stressful for you. FWIW I'm with ANZ and have had a couple of fraudulent transactions on my credit card account in the past. The first was a car park chain that charged me again for parking there 6 months later. I had to fill in a form for ANZ and they sorted it out, it did take about 30 days though. The second time they picked up that my card was being used for online gambling and called me (the Falcon at work LOL). They canceled my card straight away and I had to fill in the form, they had a new card to me within a couple of days and the money credited back to my account within a week or so. So hopefully, it will be worked out quickly for you, in my experience ANZ is really good with this sort of stuff
Omg LS that's horrible! I hope you can recover every cent and those pigs get everything they deserve!
And thank you for the tip I'll make sure we're much more careful in the future.
Limeslice, I'm surprised ANZ didn't pick it up earlier. A few months ago I got a call from their fraud department telling me that someone in the US was trying to buy Itunes with my card and they picked it up as a suspicious transaction straight away. I have used my credit card for online shopping too so it sounds like both you and I have had our card details swiped somehow or somewhere along the line. Probably from the same fraudsters. Don't ANZ have a guarantee when it's deemed to be fraudulent they re-imburse the funds? Hope it all gets sorted out for you asap. I didn't have to do anything, they cancelled my credit card and issued me a new one straight away.
They must be scamming a few people like that - another forum I'm one had a thread where someone had their itunes account hacked and heaps charged to their card. I think I might have to go and check mine out to make sure. I really hope it is sorted quickly for you it makes you feel ill doesn't it, knowing that someone has effectively stolen your money.
Ouch! That beats any of the things we've been hit with... but we've also learned the hard way. We have one account that has no cards attached at all. That's where all of our money goes into - and then smaller amounts filter out from there to our other accounts. That set up was after being caught out by an ATM card skimming thing. We lost $1200.
We've also had encounters with credit card theft (that was a pain to deal with!) and a couple of times that our credit card details have been used fraudulently. The first we've known about it each time was when the credit card company's fraud department contacted us - so it's really surprising that they didn't pick up such excessive use of itunes. Even if it is frequently used online I would imagine it would trigger alarms somewhere. These days we keep the credit limit very low (more for our benefit than anything else - so we can always pay it off) and we've actually managed to trigger the fraud alarms with our own purchases a couple of times.
I hope it gets sorted very quickly. Having that much money tied up in fraud investigations wouldn't be fun.
LS, that must be an awful feeling. I think it's something we all hope won't happen to us. It's great news that you are with a helpful bank at least, I had a friend who's account was frozen after being a victim of fraud and they didn't get access back for over 2 weeks. Another good reason to not have all your money in one account I guess - who could live without any money for 2 weeks!!
Thanks for the interesting advice hun, I have to say I hadn't thought about that either - whoops! All the best for money back in 5 days.
WOW that is amazing. Great news that you will be getting your money back.
I would never have thought about that at all. But then again this is NEVER any money in my bank accounts lol
Lime that sucks. I hope you get your money back and soon! That amount would be awful to lose
Did you hear on the news that there is a massive wide scale fraud going on. International gangs are paying shop attendants to put skimming devices in the card readers (or replace them with dummy ones) and a camera in the roof over the counter so they get both the card encryption and your pin!
Apparently there has been a big thing in Melbourne - they have caught people paying off service station and convenience store employees to tamper with EFTPOS machines and put in spycams to get your pins etc.... We were in Melbourne a couple of months ago for a month...maybe that's how they got my card details?
Just dodgey either way!
Thanks for not saying 'der' everyone! lol Feeling rather stupid over here I must say! Not like I sent all my life savings to Nigeria but stupid none the less
Aww Lime Heva's right, it could have happened to anyone (does, in fact).
The scary thing about signing on CC is that not everyone checks the signature. I have a few customers who have written in the sig section 'please check drivers license' - if you don't ask for it, they know you're not checking
I can't believe shop attendants are allowing themselves to be bought like that, I guess it's kind of naive of me but I can't believe anyone would do that
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