In the last 8 months that i've been living at my current address, i've never received an electricity bill. I dont have any gas, everything is electric. People kept telling me to just leave it and not worry about it (ie. be grateful for free electricity!) but i just couldn't do it. If im not paying for it, then someone else is, KWIM? I've heard stories about account numbers being mixed up and people paying twice the amount they normally would etc etc.
So i just called the company now and asked why in the last 8 months i've never received an electricity bill from them. He put me on hold to check my account and said "Unfortunately there were some issues with meter but it's fine now. We'll generate the bill and when you receive it, call us and we'll organise a payment plan."
So i said "And i'll receive a bill for the past 8 months?" and he said yes, but we'll put a payment plan in place. So i said, "What was the problem with the meter?" And he said "The readings weren't coming across but they are now, so it's all fine".
So what, if i had never called, the readings still wouldn't be coming across? And how am i going to know if the readings are accurate if there was a problem with the meter and the readings never came through? If they never came through, where are they going to get them from?
Got me stumped!! I thought people walked around and looked at the metres to get the readings? Then if they cant gain access for any reason they 'guess' then balance the difference on your next bill. Is that wrong?
Is it a brand new house (and therefore meter)?
Thus happened to us when we built our new place. We got bills though, but no usage charges. I rang after the first $35 bill for three months and they saidthe same thing and to call them when we got the next bill to arrange a payment plan. Lucky for us they had never actually activated the meter so they weren't measurig it at all and we got three months electricity for free. I hope that's all your issue is!
Pandora- it's not a new place but it is a newish meter. It was the same meter when the previous tenants were there though so im assuming it was activated?
Sounds like a quick thinking cover up in their explination. What part of the meter wasn't working? How do they know they still have an accurate read? After 8 months surely they could have realised something wasn't right and sent someone out to check the meter!? I'd definatley double check that they can make you pay the whole 8 months worth.
This happened to us in a round about way. I had to ring the electricity company about 6 times to get a bill. It was so frustrating chasing for a bill, but i didn't want to leave the country with an unpaid bill, these things always catch up with you! I eventually got a bill after we moved out. $984, which seems ridiculous for 8 months in a house with a wood fire, and just basic electrics, but i was so over it i just paid it.
Myboys - I know!!! I dont get it. Sounds like a cover to me too. I want to know how they prove that the readings they have "now" are accurate for the last 8 months. You would think they would have sent someone out if they weren't receiving readings froma property for 8 months!
Suga - we didn't have to pay for ours at all. The electricity was working but nothing was being metred and because it was a new house they had no baseline data to estimate from
I really feel for you. This happened to us except it was for 1 whole year that Tru Energy didn't issue a bill and then gave us a whopper $2k one when they finally got their act together.
Every time I called to find out what the problem was and to find out how much we were being charged (we had moved into a new home and I had no idea what our energy consumption was and therefore how much to allocate for electricity in our budget), I was told one tall tale after another (all totally different) and they just wouldn't let me escalate the issue.
Needless to say, I have changed electricity providers because after being lied to so many times, I just don't trust them. Their "apology-for-the-inconvenience-discount" was like $45, which I just found insulting...
I have real sympathy for you and I hope you get it all sorted out in your favour. I just wanted you to know that Tru Energy has done similar things to a whole heap of people
Suga- I have no intention of trying to get my electricity for free. Thats the whole reason i called in the first place to ASK for my electricity bill. My problem was whether or not the bill would be accurate, however as a PP pointed out to me (thank you!) I now understand that the bill would be calculated from the reading taken when i first moved in, plus the electricity used since then
Yea they go off average from previous usage, so could possibly be lower than what u use or also a lot higher depending on the ppl that lived there before.
At our previous house we moved out about 3weeks b4 end of lease and a few months later we got a bill for the electricity for that house (most of that time the new ppl were living there) they realised their stuff up as we were still with the same company and they had details of the call i made when I organise electricity for the new house and asked them to stuff off at the old place, they just stuffed up the shut off, they then ammended the bill when i asked how they would know what was mine and what was theirs they said they went off other averge bills, which wasnt fair as we were no longer in the house most of the time so not using any electricity at all. In the end I just dealt with it and paud it, i was too busy as the time to argue and it wasnt that huge
I hope this bill isnt too bad for you and if it is I would take it further if you dont believe its accurate
We had that problem when we switched to Tru energy too....
I first rang them after about 6 months of no bill and they said they were having some sort of 'billing problem' but it should be fixed soon and they would send a bill ASAP. From memory I think they told me to ring back in a few weeks if I hadn't received anything. I remembered about 2 months later and rang again and they said they were still having a problem. From memory I think we didn't get the bill until over a year after we connected with them however, I did learn one important thing they can't charge you for power used over a year ago so if they don't send one soon it might be worth not ringing, I mean, you've tried to do your best and the honest thing. Once it's over 12 months they can only charge you for the immediately previous 12 months and no more
The EXACT same thing happened to us with Tru Energy too! Then when they sent the bill they demanded payment within 14 days! Was ok as I had been putting away for it anyway but ws a bit shocked that after they were so late to give us a bill AND I had to call to get one, they still wantd payment within 14 days?! Have now switched to Integral Energy, so far so good!
Finally got the bill late last week... $746 for 9 months! Pretty good considering i have electricity only, no gas. I called to arrange a payment plan today. AND i discovered they hadn't taken off the discount for having a pension card, despite being told that all the details for it were in their records! Anyway, the amount will be adjusted and if i haven't got the new amount in the mail in 2 weeks then i have to call back again and ask for it!
How weird is this?!
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- I know!!! I dont get it. Sounds like a cover to me too. I want to know how they prove that the readings they have "now" are accurate for the last 8 months. You would think they would have sent someone out if they weren't receiving readings froma property for 8 months!
Pretty good considering i have electricity only, no gas. I called to arrange a payment plan today. AND i discovered they hadn't taken off the discount for having a pension card, despite being told that all the details for it were in their records! Anyway, the amount will be adjusted and if i haven't got the new amount in the mail in 2 weeks then i have to call back again and ask for it! 
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