VENT - stupid phone company!

**Rivlas** · March 13th, 2012, 12:47 PM

When I had a similiar problem with an electricity I was told they had to contact me within I think it was 48 hours or I them had to ring the ombudsman back. You should have been given a time frame for the phone company to ring you. If they didn't give them another call and ask how long do you need to wait for them to ring them.
The ombudsman told me not to contact the electricity company as it would mean you were still chasing them up and they needed to get their act into gear.

**~clover~** · March 13th, 2012, 12:51 PM

He said they should receive an email today & that they have 14 days to contact me. If I haven't heard anything by the 27th to call back...

He did say it was up to me if I wanted to contact them. Given its 10 days I thought about it, coz I don't want to wait that long. But maybe they'll just fix it, even without contact I'll be happy. I just don't want to wait another 2 weeks...

**Rivlas** · March 13th, 2012, 01:09 PM

If you can hold on and wait til at least the end of the week. It will take time to get the email and then be sent to the correct department.

Keep a record of time, date, what was said, reference no of call and name of anyone who contacts you from the phone company until it is cleared up