He said they should receive an email today & that they have 14 days to contact me. If I haven't heard anything by the 27th to call back...

He did say it was up to me if I wanted to contact them. Given its 10 days I thought about it, coz I don't want to wait that long. But maybe they'll just fix it, even without contact I'll be happy. I just don't want to wait another 2 weeks...