Jellybean, that sounds odd that you've had no reply - the counsellors on the email helpline aren't in the habit of selectively replying, and while it might take a day or so for someone to get back to you, if it's been more than 2 days I'd check the email address and resend it. And check your junk/Spam mail. It's easy to think of the ABA as a big corporate type organisation, but at the counsellor level, it's made up of mums, sitting at a computer (in this case) just wanting to help other mums like you. If you haven't had a reply, it's most likely because for some reason the email didn't arrive, so the easiest way to fix it is to resend.