My DS's cc are wonderful at both paperwork, organisation AND childcare. Although it saddens me to see them doing paperwork when they could be playing with the children. They took the job to play, not to write down observations.

But there's no "front desk" there - just the carers. You ring up, you speak to the carers. You ring the doorbell, the carer answers (often with a child tightly attached).

I've never been sent anything in the post - they e-mail me or I pick up things there.