Is this normal or should I be complaining?

[Lulu]

That is absolutely appalling RH and I would be telling everyone how crap it is, including them.

[nickel]

I was at a daycare that was a bit like that.
It sounds like a crap place! I'm so glad your little one is now ok.
The staff are probably not supported and have crap systems. You could write to the director...but even better if you could, make an appointment to see her, and tell her. Cause they'll just ignore a letter ... won't they? They should know how it made you feel, and see your side of it. anyway, not having pegs and pix on the wall IS a big deal, cause you start to wonder - hey do you guys even know my kid is here?? And It sound like they weren't experienced enough to look after an upset child.

[Pandora]

Is there any sort of independant or governing body that audits nursery/daycare?
Over here there are a huge number of factors that day care centres are audited against, and the developmental stuff (not filling out the book, not doing any of the crafty stuff thats age appropriate etcs) would all be considered when they get their accreditiation, and they have to make their audit results available to you to look at.
DS' creche didt do muich in the way of drawings or paintings until he was 18mths old, as he was one of the oldest in the room and none of the other kids were up to that stage, though once he got to the point where he wanted to do it (drawing) a lot they arranged it so that he could and got in some activities from the older kids room.
It sounds like he is in a much better environment now!
Is the nursery he was at, at your workplace? If so would that make you apprehensive about complaining about them?

[Ca Plane Pour Moi]

I want to complain, it's just getting it right. Yes, it is at my workplace, but I'm leaving there in September. But I do work literally next door to the nursery!

Also, the bills I've had (money taken directly from my pay-packet) are for a child called XXX-al, not XXX-el (eg instead of the correct spelling you'd have Danial, Samual, Joal, Cal-Al etc). There are a few occurances of this and it really annoys me. Typos I can cope with as I have a bit of an A/E blind spot but it's hand-written there and no excuse for typos on bills!

I just want to get everything down and polished before I complain, but good idea to complain to OFSTEAD - they only really look at the National Curriculum practices though, not if children are happy or not. (Can't believe there is a national curriculum for a four-month-old now, how stupid.)