Purple itti bitti problem?

**Katie84** · September 25th, 2009, 09:39 AM

I had the same thing happen with my green itti. I sent them an email and they were happy to replace it!

**mrscricket** · September 25th, 2009, 01:36 PM

I had it happen to my red and orange ones. I emailed them and they replaced them straight away - I asked for different colours though! I've got heaps of Itti's and these are the only ones I've had trouble with.
I know awhile ago they had a real backlog of emails due to orders from the Baby Expo's, so it might be worth calling them directly. They replaced mine even before I had sent the 'broken'

ones back, so I am thinking it might be a common problem. I thought they might of wanted to check mine out first to see if I had done something to them to damage them.

**Sterla** · September 25th, 2009, 01:42 PM

That has happened to a lime green one of mine! It happened all of a sudden - got all crinkly, like the outer layer was sticking to the inner layer or something, so wouldn't smooth. I have a few other itti's, but that is the only one it has happened to.

**Heaven** · September 28th, 2009, 09:07 AM

Well I emailed them with a photo on friday and they got back to me first thing this morning. They are sending out a replacement asap and didn't even say to send the other one back

Awesome!