I've never really FF so I'm not qualified to comment on that, but I really am sorry that you feel unsupported at times.

From my experience, when we're offended or unsupported by someone, I really really think it's worth PMing the person in question - they may just have worded something badly, or it's come across wrong, or they've been skimming and missed some details. And I suppose we could say 'well members shouldn't post unless they have time to focus' but if that was our standard I know that I would be around a lot less. Even if they have just been insensitive (and we all make errors of judgement at times), at least give them the chance to apologise.
So that would be my recommendation. For all of us really. PM the person (no matter who they are!) and let them know how their post made you feel and ask if perhaps you misunderstood them?