aaah dont get me started on that %#!@ form! I was told tha since we were already recieving FTB we only had to fill in one section, so did that, went in to hand it in and low and behold had to do the whole thing! oh was not a happy camper, thankfully the lady was really helpful and told us which questions we could skip (like the passport question) and she processed it. having said that I never filled anything in online either time. If you have a good Family assistance office I would try going in, at least then you can also hand the form in and get the ball rolling quicker.