Online order error?

[LimeSlice]

I don't think it makes a difference what kind of business or venture it is. You didn't pay for them, you hardly need 6 of the same item, as you didn't order 6, and regardless of any "legal" obligation to return them, I think the ethical obligation is fairly obvious.

[Bloom]

Interesting responses.

I do intend to inform the company about the error.

According to the ACCC, if I inform them then they have 1 month to arrange to collect the goods.

[LimeSlice]

According to the ACCC, if I inform them then they have 1 month to arrange to collect the goods.

...Orrr... you could just send them back. Why would it even matter what the ACCC said about it?
Again, the 'right thing' to do seems utterly obvious, to the point I am surprised you are posting about it.

Why wouldn't you just let them know and post the extras back?

[Floweryfields]

I agree with LS, there's a big difference between doing the legal thing and the ethical thing. I too am surprised you need advice to know what to do on this one. It's pretty simple.