What would I do? I would find out what I should be expecting from them when I phone up - so not sure if is the ACCC but I would want to make sure I knew first what my rights were as far as payment for postage is, and then I would be ensuring that I actually got either a postage page sticker etc, or the money first (I have been bitten before by posting something back under good faith after being promised a credit for the postage which I then had to chase for several months to actually get the credit back).
I don't actually think 'ethics' come into it - it is about ensuring you are not out of pocket from their mistake.





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