Online order error?

[wysiwyg]

Why go to the bother of finding out your rights before even speaking to the company? Surely we are all still able to trust that most companies want to treat their clients well in order to keep custom? If the outcome wasn't as you'd expect, then you could go seeking your rights.

I've never dealt with a large company (which a toy fundraiser would be) that would expect you to pay to return items to them. These companies all have Reply Paid mail addresses. They make fortunes from these fundraisers, they want to keep customers! I've had whole orders for people replaced when they've disappeared without question.

Most often people are so impressed with honesty (which is a sad representation of how much dishonesty they deal with) that they will do whatever they need to, to help out. I've had companies let us keep extra products before.

The OP was about ethics - it asked do I legally have to tell them.....that's an ethical question imo.

Sometimes larger companies are worse - it isn't about wanting to keep clients happy or not it can be about staff training, staff are not properly trained in what to tell customers when they call so I think it is always worth knowing what their response should be first. Is better to prevent a problem before it happens than to hope for the best and have to sort it out after. Most companies have a returns policy for example, and often you pay to return an item if you are not happy with it or if it is faulty, they often don't have a policy on what should happen if you want to return goods that are sent out in error (people don't really like to acknowledge that this is a possibility) - so depending on who you speak to you might get a different answer about return postage (as I did in my previous experience - someone told me the wrong thing, I did what they said and then it was up to me to hassle and get my credit - they didn't receive the extras back and go 'oooh good some nice person has returned stuff to me that we sent in error I better make sure they get their money back').

You know the main reason you are told to keep extra products rather than send them back - it isn't because they are doing it out of the goodness of their heart it is because they don't have the process to deal with it, and they don't want to admit sending out the wrong amounts - they would rather not know and not have to deal with it. (Amazing really, but I work in Logistics/Supply Chain and sometimes businesses don't work along the same principles as individuals do)

[Livinthedream]

Why would you even bother looking up your rights?

Ring the company.
Tell them of THIER error.
Leave the ball in THIER court.

I really don't understand how someone could possibly think this requires input from the internet public at large?

Of course you won't be expected to pay return freight, and if they ask you to, refuse.



Gahhhh!


Common sense peoples!!