Oooh yep, nothing worse (when it comes to baby equipment) than when something goes wrong with your pram!!! I nearly had a heart attack when my teen DD broke my first Emmalunga (all ended well in that insurance paid for a new one! ) While I was waiting for my new Emma I had to contend wit a crappy Steelcraft though... it was just awful. So all my sympathy darl .... i hope it's sorted soon!!!