This is a yucky story to have heard and to type so I hope I don't upset anyone too much by asking for help. Dog lovers may find this difficult.

My mum has an old golden retriever who she adopted a few years ago and has adored ever since. Just a couple of weeks ago another dog attacked its face and mum was left with a couple grand vet bill for surgery, tests and modicines ect to repair him. It had been a tough couple of weeks for him so she booked him into a groomer to clean him up, hair cut nail cut etc thinking he'd get pampered.

She dropped him off this morning and the groomer called a while later saying he had fallen off the bench and was at the vet next door to the groomer and needed to be picked up. Mum asked if he had broken any bones and they said no he has not broken any bones.

She went to the vet to find that her poor dog had passed away. The groomer had put him on a bench, put a choker collar on that was attached the bench by a short lead and then had left the room. The dog had fallen from the bench and been strangled. When the groomer came back in to find the dog hanging, she took him across to the vet, who confirmed that he hadnt broken his neck but would not come back.

Mum went back to the groomer to get the dogs collar and simply had the groomer tell her that he was so old that he must have been unbalanced and thats why it happened. She also apologised and was crying. She was only young and knew she had obviously made a terrible mistake.

The vet rang later on to check on mum and said that they could not believe the negligence and would help with anything that they could.

Mum is just so distrought - this is a terrible way for a dog to go. Its just brutal. Something has to change at this place! Their negligence is appalling and this should never happen when you trust your pet to them.

So what do we do? Who do we contact to ensure they are held liable to incur the costs of having him cremated etc and to ensure that something in that place changes so this cannot happen again?