I had the same thing today.

Took blood, took my height....and that's it. My appointment was 11am and I was finally seen at 12:05...

I eventually got out of there after almost 2 hours and after beeing bluntly told that I was not being given an ultrasound until I am 18 weeks regardless of whether I want a NT test. I was bluntly told I would have to pay for it myself if I want an NT test as I'm only 31 and the risk is 1 in 700.

Many pro's in this field have to work on their EQ
It's normal to pay for a NT test. I paid for mine & I was 41 at the time. You don't get them free just because you are over 35.