Private Health Insurance for Twin #2

[Kitt3n]

talking to someone in a higher position wont necessarily get you what you want - you need to have something to back it up. trust me, im a complaints officer for an international company.
threats of today tonight etc dont usually work! you need to read your PDS and have an understanding of the product you have purchased. If there is a distinct reasoning in the PDS as to why they wont pay i would try to get them to come to a half way agreement - maybe your current premiums plus a 25% loading for the next few months?
The best way to get what you want from a company is not to get narky and demanding - stay composed, calm, and know what it is that you want, and know where you can refer them to (eg PDS)

good luck!!

[~breeze~]

threats of today tonight etc dont usually work!

Just to clear something up, I didn't mean "threaten" to take it to A Current Affair, I meant TAKE it to ACA (if thats what you wanted to do) I only suggested this because I have had a few probs with big companies in recent years & whilst ever I'm calm & polite they don't do anything for me, afetr I have turned nasty & actually taken action after sending numerous emails, phone calls & keeping a log then I find they tend to be alot more helpful.

It's only my suggestion as it's worked for me in the past.