threats of today tonight etc dont usually work!
Just to clear something up, I didn't mean "threaten" to take it to A Current Affair, I meant TAKE it to ACA (if thats what you wanted to do) I only suggested this because I have had a few probs with big companies in recent years & whilst ever I'm calm & polite they don't do anything for me, afetr I have turned nasty & actually taken action after sending numerous emails, phone calls & keeping a log then I find they tend to be alot more helpful.

It's only my suggestion as it's worked for me in the past.