Warning: VEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEENT!!

I just off the phone from the hospital ... basically, they're investigating, and they can't give me any indication as to when I will hear back from them officially (despite their telling me 28 days was the longest it would take) and apparently it's my fault because:-

(a) my complaint is long;
(b) the problem has been over a long period of time (mind you it's still not resolved);
(c) lots of people were involved; and
(d) I haven't given them proof as to my costs and expenses.

And that is coming from their patient advocate/complaints manager. Thanks. I feel so much better now. I'm so furious I feel like I could burst into flames.

As I am not a character from Heroes, I closed my office door and burst into tears instead.