I couldn't agree more, If we are having a bad time shopping we just go home. I'd rather have fun at home then have a stressed out mum and miss M! Sometimes I just cringe when I hear how parents talk to kids. Something my mum and I use to talk about (this was before we had Mackenzie) was how many happy parents you could find in a shopping centre when you went shopping. We usually came home with a count of 1 maybe 2 max and the rest were just yelling or speaking woefully to their kids. I know some people have a tough life but speaking nicely to the little people is not a diffcult thing to do. All people need to do is stop and think before they open their mouth. Mackenzie knows too when kids are being spoken to badly. On more than one occasion she has said to me 'mummy that's not very nice talk' when she hears people talking badly to their kids. I would hope this is enough to make the adult who is within earshot stop and think before they do it next time but sadly I'm sure it isn't.