sorry Kigga you are right, you need to have 50 posts in order to be able to PM.

You are definitely within your rights to complain and have grounds for complaint. I second what HotI has said. it might also be worth contacting the HQCC and asking how you go about making a complaint to the hospital without knowing who to contact (telling them that the website is down and that when you called, they transferred you and then hung up on you).