Danni and Sarah - I went to QEC and they do the responsive settling - there is info on their site, but its not controlled crying where you count minutes and dont go in before a certain time. Its all about responding to their crying and settling via patting etc , but not picking them up. Yes they cry a bit (Izzy does if she realises that her dummy - I mean nipple isnt coming out) but you can stay in as long as you feel you need to, to make sure they know you are there and leave when you feel you need a break. Sorry to butt in but there is a difference and we do it here but its not controlled crying. Not sure if O'Connell do the same but I suspect they do.