NP I understand where you are coming from - I have had some absolute shockers at the shops with my 2 and 4 year old. It is not easy to stay calm in those situations at all, especially when soothing and explanations just don't cut it! You just cannot reason with an unreasonable person, and toddlers are definitely not reasonable! I just have to remind myself when we have an "episode" that it will pass, and going off my head will probably not help the situation. Generally these days I just avoid going to the shops with all 3 kids if I can.