Emotional Intelligence: Why It Can Matter More Than IQ : Daniel Goleman

[Bathsheba]

Not sure what you mean... I didn't assume that she didn't have children of her own I was just trying to work out why she seemed to lack any degree of understanding as to how it is not always black and white... she just kept saying "keep your child home if they are sick"... not acknowledging the grey area. If a child has been awake the previous night with an earache but is running around by lunchtime (no earache) is the child sick or not? If a child has slightly bloodshot eyes but no discharge is my child sick or not? I don't get people who refuse to see shades of grey when there clearly are. I was trying to work out why she refused to see the shades of grey... surely if she had kids of her own she would know that there are OFTEN shades of grey. Do you think I over reacted in my own head? Maybe she does have kids of her own but was in a bad mood for other reasons? Who knows... but I don't think she needed to be so abrupt. And she certainly should have never said that she didn't have time to speak to me.... that was not professional... she should have asked me f I would like to speak to another staff member about my concerns... afterall she is a receptionist... I don't know why she asked me what illness my son had either... I never expected to really speak with her... I expected that she would put me through to the school nurse perhaps.

Anyhow... it's interesting how emotions can either interfere with or contribute to getting results isn't it?