My eldest was the target of a biter and scratcher. He still has a scar on his face from a deep scratch 6 months ago but it is slowly fading. I made a complaint to the Group Leader as it seemed to be happening too frequently to my son.

I was very impressed with how they handled it. They routinely split the group into 2 (they had 4 carers in the room) and made sure my son was kept separated from the biter. If the biter went in DS's general direction, he was diverted to something else. The carers all kept a slightly better eye on the biter to ensure he was not able to physically hurt the other children. Also, they discussed the issue with his mother. There were other concerns as well about his developmental milestones so they recommended (gently!) that it might be a good idea for him to be assessed by a specialist to see if they could implement programs to assist in improving his development. His mother accepted this as she has an older child with an intellectual disability and had started to get concerned as well. After a while, he improved his behaviour greatly!!

I would recommend you talk to the Group Leader or Director of the centre. If you are still not happy, then definitely look at other centres.