Nope unfortunately that is it. I actually emailed the head huncho and he passed it to the next in charge. I actually preferred to email as I can (in Wade's words) say things the wrong way, so I wanted to think about what I was going to say. Now I got that response I wish I had a few things more, like we pay more then anyone else in town - alot more - can't you do anything!!! And there have been a few extra things I have thought I too. Sometimes tactful does not work! I mean for christ sake we have $10000 worth of stationery under the house atm. I have had my cry this afternoon, feeling a bit better, but still sux all the same!