Bec,

the system sometimes does fail us and I am sorry for you.

In relation to your letter I would go along the lines of friendly suggestions and cover off your frustrations but highlight the positives.

Happy to be a sounding board before you send it if you like. I know what it is to want answers and I wish I wrote a letter to the clinic that stuffed us around rather than being scared of them telling me I was still young like they always did.

Good luck and I am glad you have an appt next week