Bec - what a mess! i certainly would write a letter - maybe they could do with some constructive critisim, there is obviously a procedure which is falling down somewhere internally for them. i am probably not the best person to check the wording with though - i tend to fly off the handle & be far too blunt most of the time. i hope the new appointment they have given you is at a more convenient time.
General question - has anyone else noticed that the quick reply function has disappeared off the bottom of the forum page? i can only reply via advanced & hence not look back on everyone's posts to respond.
How cool TL that it is only one month till your lap. I hope time flies by for you.
Have a good afternoon everyone!