In relation to centrelink, it may help if you ask to speak to their social worker.. After my twins died I only dealt with the social worker, she was lovely. If a payment didn't go through or if something went wrong (which is always seems to) I just rang her instead of the call centre and she would find out what happened, do what needed to be done and call me back.. Just a thought as i know how terribly frustrating it is to talk to different call centre operators and often have to repeat the story.. I just know in my experience the social worker was really helpful.. Good luck